Who we serve

Long-Term Care Billing Services

Every payer billed correctly and resident balances collected with care.

Long-Term Care

Key challenges: Payer mix, resident billing and collections.
Relevant services: Revenue Cycle Management
Patient Collections
A/R Management

Challenges

What makes long-term care billing hard

Complex payer mix
Medicare, Medicaid, managed care and private pay can all apply to one resident over a single stay.
Resident billing
Monthly statements must reflect each resident’s share of cost accurately.
Collections
Families need clear, respectful communication about what is owed.
Coverage changes
A change in level of care or payer mid-month affects every claim that follows.

How Ace helps

Revenue Cycle Management
Monthly claims for every payer, with coverage changes tracked so nothing is billed to the wrong one.
Patient Collections
Clear resident statements and respectful follow-up with families.
A/R Management
A/R reviewed by payer so slow Medicaid or managed-care balances are escalated early.

Workflow example

A month of skilled nursing billed to Medicare Part A, followed by the resident liability statement.

Illustrative data · not a real patient or claim

Measurement

Monthly KPI reviewTracked from day one

Questions

Can you bill Medicare, Medicaid and private pay?

Yes. Each resident's payers are tracked so every claim goes to the right one.

Do you send resident statements?

Yes. Monthly statements reflect each resident's share of cost, with clear, respectful follow-up for families.

What happens when a resident's coverage changes?

Changes are recorded as they happen, so the following claims are billed to the right payer.

Can you help with slow Medicaid balances?

Yes. Medicaid and managed-care balances are reviewed by payer and escalated early.

Next step

Tell us about your practice and current revenue-cycle challenges. Our team will help identify practical next steps.